This Privacy Notice tells you what to expect me to do with your personal information. Please read it carefully and make sure you understand it. If you do not agree with the policy you must stop using https://freelancecharitysupport.com immediately.
Business Contact Details
Louisa Gillett
Business name: Freelance Charity Support
Telephone: 44+ 7498888717
Email: info@freelancecharitysupport.com
What information I collect, use, and why
I collect or use the following information to provide and improve products and services for clients:
• Names and contact details
• Addresses
• Pronoun preferences
• Payment details (including card or bank information for transfers and direct debits)
• Financial data (including income and expenditure)
• Usage data (including information about how you interact with and use my website, products and services)
• Information relating to compliments or complaints
• Records of meetings and decisions
• Website user information
I collect or use the following personal information for the operation of client or customer accounts:
• Names and contact details
• Addresses
• Account information, including registration details
• Technical data, including information about browser and operating systems
I collect or use the following personal information for dealing with queries, complaints or claims:
• Names and contact details
• Address
• Account information
• Purchase or service history
• Customer or client accounts and records
• Correspondence
Lawful bases and data protection rights
Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis I rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where I get personal information from and who I share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification – You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure – You have the right to ask me to delete your personal information. You can read more about this right here.
• Your right to restriction of processing – You have the right to ask me to limit how I can use your personal information. You can read more about this right here.
• Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability – You have the right to ask that I transfer the personal information you gave me to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When I use consent as my lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, I must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.
My lawful bases for the collection and use of your data
My lawful bases for collecting or using personal information to provide and improve products and services for clients are:
• Consent – I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
My lawful bases for collecting or using personal information for the operation of client or customer accounts are:
• Consent – I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
My lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
• Consent – I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where I get personal information from
• Directly from you
How long I keep information
• I will keep financial information for seven years.
• I will keep contact information for three years.
Who I share information with
Data processors
Microsoft, WordPress, Titan
This data processor does the following activities for us: Store information about my customers.
NatWest bank
This data processor does the following activities for us: Process payments from my customers.
Others I share personal information with
• Publicly on my website, social media or other marketing and information media
• Professional consultants
How to complain
If you have any concerns about my use of your personal data, you can make a complaint to me using the contact details at the top of this privacy notice.
If you remain unhappy with how I’ve used your data after raising a complaint with me you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Louisa Gillett 